Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at [email protected] before placing an order with us.


All goods sold remain the full and exclusive property of Turtle Doves until paid for in full. Turtle Doves retain the right to reclaim all goods at any time until paid for in full.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Turtle Doves for the sale of our products will only exist once an order has been accepted, paid for, processed and dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy.

A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

If you place an order which qualifies for a free gift and then subsequently return a product that means the order no longer fulfils those criteria, the free gift must also be returned or the value of the free gift will be deducted from your refund.


You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Payment and Taxes: We accept online payment in a secure environment through PayPal, Sage Pay or over the telephone. Payments made through PayPal are subject to their Terms and Conditions, you can find these on their website. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.


We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and paid in full will, subject to availability, be despatched within 2 days and sent through the chosen postal system.


Stock permitting, all orders placed on the web are usually despatched to arrive with UK customers within 2-3 working days. If an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.


We make every effort to reproduce colours on the Website as accurately as possible, however, colour displays can be different depending on your computer settings. Accordingly, exact colour matches are not always possible and the colour of the product you receive may differ from the colour you saw on the screen. If you are not satisfied with the colour of any product you may return it in accordance with our return procedures noted above.


To the fullest extent permitted by law and save as provided above, neither Turtle Doves nor any associated company shall be liable to you because of any representation, or any implied warranty, condition or another term or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Turtle Doves or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Turtle Doves and any other associated company of Turtle Doves as if references to Turtle Doves included references to each such associated company.

While Turtle Doves uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Turtle Doves will not be responsible for any errors, omissions or results arising from the use of such information.

While Turtle Doves takes all reasonable steps to ensure fast and reliable service, it does not guarantee that your use of this website will be interruption or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Turtle Doves will not be responsible nor liable for your use of any other websites which you may access via links within this website. Turtle Doves does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Turtle Doves.

The entire liability of Turtle Doves under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Turtle Doves will not be liable to you or be deemed to be in breach of the contract because of any delay in performing, or any failure to perform, any of its obligations about the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Turtle Doves may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Turtle Doves.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Turtle Doves or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Turtle Doves. Copy print or download the material on this site to send to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.