Our Returns Policy

General Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt.  We will be more than happy to offer  a no quibble refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We would love to know the reason for the return and would be very grateful if you could note it when you return the item. Please see below for Made to Order returns. The address to send them is below.

 

SALE Returns Policy

Items purchased as part of a SALE may be returned as above but we would be very grateful for this to be within 7 days of receipt of the order.

Made To Order Returns Policy

If you are not entirely delighted with a Made To Order product you may return it to us within 28 days of receipt. We will be more than happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

We can only offer a partial refund for Made To Order products. The amount paid for the item, less a Made To Order fee of between £10 and £20 depending on the item.

Christmas Present Returns

If you have been lovely enough to buy any of our products as Christmas presents this year the returns policy will cover your purchase until 28 days after December 25th. If products are returned please enclose the original order number and your full contact details so that we can make sure your refund goes to the right place. Many thanks.

Making Returns

Please ensure your name, address and order number are included, thank you.

Returns address: Freepost TURTLE DOVES Please get a receipt from the Post Office and proof of postage. 

Exchange policy

Unfortunately, we are unable to exchange any orders from our online store unless they are faulty. Simply return the unwanted item for a refund by following the steps in our General Returns Policy above and place a new order online for the product you'd like. We’ve found this to be a faster process than offering a straight exchange and you are less likely to miss out because our products are quite fast moving.

 

If you have any queries please email kate@turtle-doves.co.uk or call us on 01743 562202 - Thank you.

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