Our Returns Policy
Many of our team are now working from home. This will not change our service but it may make the timescales for returns and refunds slightly longer. While we are still very happy to make exchanges where possible it is not necessarily going to be possible to do this if we are away from the studio so timescales will vary depending on the situation.
Thank you for your understanding at this uncertain time - Kate and the Team
If you wish to exchange a purchase the quickest way is to send it to us for a refund and to order the item you prefer in the mean time. We advise this because our products are quite fast moving so you are less likely to miss out this way.
We can make an exchange by post if for some reason the above will not work for you. However, we can't guarantee that your required exchange will be in stock on the arrival of your parcel so there may be a time delay while we wait for it to be made.
General Returns Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We would love to know the reason for the return and would be very grateful if you could note it when you return the item. Turtle Doves is not liable for the cost of returning the item.
Please see below for Made to Order returns. The address to send them to is below.
SALE Returns Policy
Items purchased as part of a SALE may be returned as above but we would be very grateful for this to be within 7 days of receipt of the order.
Made To Order Returns Policy
If you are not entirely delighted with a Made To Order product you may return it to us within 28 days of receipt. We will be more than happy to offer you an exchange provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
We can only offer a partial refund for Made To Order products. The amount paid for the item, less a Made To Order fee of between £10 and £20 depending on the item ordered, can be refunded if an exchange is not desired.
Christmas Present Returns
If you have been lovely enough to buy any of our products as Christmas presents this year the returns policy will cover your purchase until 28 days after December 25th. If products are returned please enclose the original order number and your full contact details so that we can make sure your refund goes to the right place. Many thanks.
Please ensure your name, address and return requests are included, thank you.
Unit 6, Lancaster road,
If you have any queries please email email@example.com or call us on 01743 562202 - Thank you.