The art of gifting the TD way (and other useful info)
UPDATE - CHRISTMAS DELIVERY INFO
We have just been told by our post office that Special Delivery is no longer guaranteed for Christmas so we have removed it from the website - apologies for any inconvenience.
We also offer Gift Vouchers which don't need to be posted at all as they arrive by email. Kate and the TD Team xx
At Turtle Doves we hold some core values. Everything we make needs to be beautifully made, practical and have a low impact on the environment. Great qualities in any gift in our humble opinion.
So, if you're gifting a Turtle Doves product here's how to enjoy the experience and make sure you're the most popular gifter around the tree this year!
Unique comes as standard
One of the reasons why receiving a Turtle Doves cashmere gift feels so special is that, like your loved ones, no two are the same.
This means that what arrives with you will be like the example on the website but never identical... unlike mainstream garment manufacture one of the joys of recycling is a never-ending array of changing colours and textures so it's always exciting to see what arrives.
Get it while you can
We are busy making as much lovely recycled cashmere as we can and the website is updated with new stock daily.
If the item you are after isn't in stock you can click the link to have an email to let you know when it's back in. Everything sells very fast though so do watch out for the email!
Top tip - don't miss the colour you're after
If a colour you've been waiting for comes into stock and you'd already given up waiting and ordered a different one there is a way to get the one you'd originally wanted... here's what to do:
1. Order the pair you'd like straight away.
2. Return the pair you no longer want for a refund.
We cannot offer to swap your gloves any other way as the colours sell so fast - It's just not possible, sorry.
Can orders be added to or combined?
I'm afraid that it's not possible to add to or combine orders. There are two reasons for this. Firstly, we do not hold any payment details and secondly we are printing orders passing them through to the pack, pack and dispatch department the day they arrive with us. This is in an effort to send orders winging their way to the recipient as quickly as we can. Thank you for your understanding.
Ssssh! It's a surprise...
If your parcel is a gift which you would like to sneak into the house unnoticed please let us know (in the order notes section at the bottom of the basket page) and we will remove the branding from the outside of the box.
Playing with colour
The fact that we have a never-ending array of colours at Turtle Doves may be mind-boggling but we like to see it as an advantage. If you're buying for someone choosy a neutral colour might be safest, see neutrals here, and for those who love brights you can have loads of fun choosing them here.
If you're looking to complement someone's winter coat it's worth considering choosing a colour that will stand out against it rather than trying to match it. If you need a guide the colour chart below will help. Go for opposite colours on the chart for fabulous contrast of choose colours next to each other for a more subtle complementary effect.
Delivery times - we're packing as fast as we can!
We have created a Covid safe environment and are prioritising safety for our staff and customers.
Orders may take slightly longer than usual to arrive because of this and we are finding that the Royal Mail is currently also often delayed. Please leave two weeks from ordering before contacting us to chase a delivery. We really appreciate your support and understanding at this difficult time.
Returns & Exchanges
If you have been lovely enough to buy any of our products as Christmas presents this year the returns and exchange policy will cover your purchase until 28 days after December 25th. If products are returned please enclose the original order number and your full contact details so that we can make sure your refund goes to the right place. To read more about this click here.
Christmas shipping dates
We offer a First Class postal service using the Royal Mail. They are advertising their shipping dates as below but we strongly recommend ordering as early as possible to avoid disappointment.
We are not currently offering Special Delivery service.
Jumper swap service information...
As many of you will know we offer a 'jumper swap' and a 'gloves from your jumper' service for much of the year. As we get nearer to Christmas we are unable to offer this service as we are so busy but if you click here you can read more about services and sign up to hear on when they will be available again.
Lastly, Thank you very much from us all!
We can't tell you how grateful we are for your continued support.
We are 11 years old this month and in that time have gone from a kitchen table start up with a team of one to a happy and busy bunch of over 60 'Turtle Dovers'.
To have been able to create a business based on a circular economy model has been a real privilege and wouldn't have happened without the huge support we have had from our Friends of Turtle Doves.
Warmest wishes from us all,
Kate and the TD Team xx